Jewelry may be exchanged for an item of equal or greater value within 30 days of the receipt of the package. Special exceptions are granted for holiday orders. Exchanged items must be in new condition and fully packaged. A 20% restocking fee will be applied should any polishing be necessary. Unfortunately, like many jewelry retailers, Jenuinely Jeni Inc. does not accept returns.
All of Jeni’s designs and concepts are completely original. Unfortunately there are many unethical companies who will copy the concepts and designs of others, essentially stealing the intellectual property of the originator. This has happened to Jeni more than once therefore Jeni will not infringe on the intellectual property of another. What many don’t realize is that jewelry items in movies or books are often covered by copyrights. Unless licensing can be attained Jeni will not recreate jewelry or artwork from any publication. Any design submitted for a custom order must be original.
The majority of the custom orders Jeni creates are fabricated; they are smaller projects and typically take one to two weeks to create. If gemstones or components need to be special ordered to accommodate a request an additional week may be necessary. Funds are required prior to starting these projects. Customized projects may not be exchanged.
A fully customized design specified as a one of a kind item will not be sold to any other party. Jenuinely Jeni Inc reserves the right to post pictures of all custom orders.
More time will be needed for a larger project, including any cast design or a more elaborate fabricated sculpture or jewelry item. The time frame will vary upon the season ordered and detail involved; this will be discussed according to the specifications of the piece ordered. If a longer time frame is necessary a 50% deposit will be required up front and the balance upon shipping. The design itself is a separate charge. Deposits made for custom orders are non-refundable. If a project is completed and the balance remains unpaid within a period of six months after the completion of the project, the deposit will be forfeited along with any rights to the design being created. All custom orders are a final sale.
